TERMS AND CONDITIONS

Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by SKYE Suites.

Making a reservation automatically accepts all the terms and conditions outlined hereunder. Skye Suites MGT Pty Ltd. ABN 82 600 398 043 (SKYE Suites) reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes.


AMENITIES AND PERSONAL COMFORTS

The following amenities are included in all suites (variations may apply and brands are subject to change):

  • bedding linen, blankets and pillows
  • kitchen tea towels, dishwashing liquid and dishwashing tablets
  • washing machine laundry detergent
  • bathroom amenities including; shampoo, conditioner, body wash, body lotion and soap

ARRIVAL/DEPARTURE

Check-in/arrival time is from 14:00 (2:00PM). We allow guests to arrive earlier and to store any luggage until the suite is ready. Check-out/departure time is prior to 11:00 (11:00AM) – late check-out after this time may incur an extra night’s charge. If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted.


BONDS/ CREDIT CARD PRE-AUTHORISATION

For all reservations a refundable bond is required upon arrival. And covers any damage that may occur to the suite/s during the occupied dates.

SUITE:

BOND AMOUNT:

Studio and One Bedroom

$100.00

Two Bedrooms

$200.00

 

A full inspection of all suites will be conducted by hotel management after each guest departs to determine if there is any damage. Excessive cleaning charges may also be taken out of the bond if deemed necessary by hotel management. The bond refund will be processed 24 Hours within the final guests departs and any outstanding amounts owing are paid in full.


CANCELLATIONS

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 12PM (12:00) hotel time, one (1) day prior to arrival. If the guest does not arrive by 11PM (23:00) on the arrival date without alerting the hotel, the reservation will be released and the first night of accommodation will be charged.

Any pre-payments (if any) will also be forfeited. Over high demand and special event periods alternative cancellation policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.


CAR PARKING

You agree to enter the car park at your own risk. SKYE Suites does not accept any responsibility for damages or loss to your property or property belonging to someone else.

SKYE Parramatta Parking Cost - $30 Per Day 

 


CHILD POLICY

Children under the age of 12 years may stay at no additional charge when using existing bedding.


CREDIT CARD SURCHARGE

A non-refundable credit card surcharge of 1.5% applies when paying with a credit card at the hotel. This includes payments made through Visa payWave and MasterCard PayPass. There will be no surcharge when paying with EFTPOS (savings).


FORCE MAJEURE

Guests and hotel representatives of SKYE Suites are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.


GUEST COURTESY

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 23:00 (11pm) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.


HOUSEKEEPING SUITE SERVICING

Housekeeping servicing applied during the stay dates is communicated during the reservation process. Our standard housekeeping service is as follows; every day we will make the beds, replace used towels and replenish bathroom and kitchen amenities. For stays longer than 4-nights, the suite will be fully cleaned twice every seven (7) days.


For some discounted rates, extended stay reservations (28+ nights),this comprises of one (1) full clean once every seven (7) days with no housekeeping service on any other days. Additional full servicing outside the normal cycle can be arranged at an extra cost when required.

Housekeeping is able to supply additional amenities at any time upon request.


HOW TO RESERVE

Reservations can be made online at www.skyehotels.com.au or by emailing reservations@skyehotels.com.au. For further information please contact the hotel direct.

Alternatively all travel agents have access to all our suites via their travel agency systems.


INTERNET

Complimentary internet is available across all SKYE Suites.


LIMIT OF LIABILITY

We do our best to ensure your reservation arrangements are satisfactory, however SKYE Suites does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

 

 

 


MINIMUM LENGTH OF STAY

A minimum length of stay may apply during high demand or special event periods, as determined by SKYE Suites. If you reserve a suite over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and/or deposits.


PAYMENT

Payment for entire stay plus any incidentals is required at check-in/arrival. For high demand periods and special events, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept electronic funds transfer at point of sale (EFTPOS), Visa, MasterCard & American Express. All amounts are charged in $AU (Australian dollars). Any credit cards being used for payment (including incidentals) must be present at check-in/arrival by the cardholder. A 1.5% non-refundable credit card surcharge applies to all credit cards. We do not accept cash at any of our hotels.


PHOTO IDENTIFICATION

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in/arrival. This is required in order to verify your identity for hotel security purposes. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.


RATES

All rates are quoted in AU$ (Australian dollars) and are per suite per night and include 10% goods and services tax (GST). Rates within reservations that have a valid confirmation by SKYE Suites will be honored. Rates that have been quoted are not confirmed until a valid confirmation email has been received from SKYE Suites and therefore subject to change. SKYE Suites reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.


SMOKING POLICY

All SKYE Suites are non-smoking and smoking in the internal suite is not permitted. Fines will apply to guests who do not adhere to this policy.


SUITE DAMAGE

The guest who registers at check-in/arrival will be held accountable for any damage to the suite and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the suite) which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival.


UNACCOMPANIED MINORS

A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at SKYE Suites if they are registered at the hotel by an adult. The adult registering the unaccompanied minor must satisfy the normal payment and identification requirements, then sign the registration card on behalf of the unaccompanied minor.